Frequently Asked Questions
Everything you need to know about your VLONE order.
How long does shipping take for new drops?
Standard shipping typically takes 5-10 business days. However, due to high demand during limited edition drops, processing times may vary. You will receive a tracking number via email once your order has shipped.
What is your return policy?
All sales are final. Due to the exclusive and limited nature of VLONE releases, we do not offer returns, exchanges, or cancellations once an order has been placed.
How can I ensure my items are authentic?
Authenticity is guaranteed only for items purchased directly through our official website. Look for the unique Certilogo or security tags included with our latest collections to verify your product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my VLONE apparel?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on the graphic designs.